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Junior Support Analyst



IT, Customer Service
London, UK
Posted on Friday, June 28, 2024
Archax is an FCA-regulated exchange, broker and custodian for digital assets, targeted at professional and institutional clients. Our services cover all types of digital assets – from cryptocurrencies to NFTs to digital securities – as well as traditional financial instruments too. Our vision is to develop a truly digital capital markets ecosystem that bridges traditional and crypto markets, leveraging tokenisation and blockchain/DLT/Web3.0 technologies.
*** This is an office based role, you must be able to commute to and work in the City of London as a norm***

Job Description

An opportunity has arisen that would allow the successful applicant to join a scale-up to help deliver the software platform for a new digital asset securities exchange; focused on an institutional client base. Archax is a highly regulated financial firm based within the city of London. In addition to this it operates an extensive development team building and operating all its technology in house. You will be working alongside a growing team of 80 staff, globally dispersed but predominantly in London and the Philippines.

This role is varied. We are seeking someone with a general all-round skill set that is used to simply getting stuck in. It is vital you possess good communication skills and are comfortable dealing with all levels of the business. You will be supporting both internal staff and external parties/clients.

The key trait we seek is someone, never satisfied, can identify a problem or process to improve and wants to own and solve that problem to completion. The applicant will have some technical support experience and enjoy being hands-on. Self-motivation and a keen desire to learn new skills are a must. The infrastructure team operates as one across the globe. Applicants should be comfortable supporting and working with all clients across any location and at any level.

Required Skills:

-Excellent problem-solving and communication skills

-Hands-on experience with Microsoft Windows Desktop OS

-Work experience in Tech Support
-Experience troubleshooting desktop applications

-Familiarity with remote desktop applications and help desk software

Desirable Skills and knowledge:

-Hands-on experience with Microsoft Windows Server OS, Linux & Mac OS environments

-Experience or knowledge of AWS

-General system administration skills – AV, monitoring tools, PBXs, firewalls, networking.

-Networking knowledge
-Any certification in Microsoft, Linux, AWS, Cisco or similar is a plus
-Experience or interest in finance/capital markets/crypto
-Experience in working in a regulated financial firm and global teams


-Competitive salary
-Discretionary bonus
-Company pension scheme
-Comprehensive private healthcare scheme
-The chance to be part of an entrepreneurial, exciting, fast-growing, and future thinking company
-Opportunities to attend events and represent Archax and its vision
-Encouragement and support in your personal career development and industry knowledge
-25 days holiday, increasing by one day each year (up to 30 days)

We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.

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