Country
United Kingdom
City
FERRYBRIDGE
Workplace location
FERRYBRIDGE-POTTERY LANE(GBR)
Domain
Sales
Type of contract
Fixed term position
Duration of contract
2
Duration unit
Years
Experience
Minimum 3 years

Candidate Profile

  • 2 years’ experience in office-based customer service role
  • Confident using full Microsoft package (Excel is essential)
  • Experience using CRM systems
  • Good attention to detail and communication skills

Activities

  • Provide excellent customer support through liaison with the customer, third party suppliers, SM’s, ABM’s and other departments
  • Answering direct calls from customers in a prescribed timeframe and delivering service and support for the customer
  • Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites
  • Providing existing and prospective customers with price information on request
  • Process applications / accounts for Customers
  • Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel
  • Deliver the customer service element of the channel strategy set out in the specific business channel KPI’s
  • Help to maintain customer accounts in CRM (Salsa)
  • Calling existing customers to secure orders to meet or exceed required targets
  • Control aged debt by using Business Planning reports to follow up payment of outstanding invoices.
  • Provide feedback on KPI’s for each channel in relation to sales targets, quotations, order placing, aged debt, DSO
  • Record and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaints
  • Raise credit / debit notes as directed

Context & Environment

  • Demonstrate a good product knowledge for each channel and individual customers
  • Understand the customers business, order patterns, requirements and needs
  • Excellent communication skills with an ability to deal with small independent businesses and largemultinational organisations
  • Work as part of a disciplined channel and customer service team delivering results in relation to volume growth and GMVC
  • Demonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhancesales and drive growth